A: You can register for the new Online Banking platform at tulsafederalcu.org by clicking “Login/Register” on the homepage. Your username will be your Member ID # (Share Savings Account Number) and your starting password will be the last four digits of the primary account holder’s social security number. Once you login, you’ll be able to set a new password.
A: Make sure that the verification code you are using is a 6-digit numerical code.
If you are using a 6-digit code, your code may have expired. One-time verification codes expire after 10 minutes in order to ensure they are not misused. If your code is over 10 minutes old, you should request a new one by following these steps:
Q: I want to send the verification code to my phone, but the phone number saved in my account is no longer correct or I don’t have access to my phone right now.
A: Please call our Member CARE Call Center at 918.610.0200 and one of our support staff will be able to update your contact information for you.
Q: I received the verification phone call, but the system is responding “That is not a valid extension.”
A: Press the # Key
Q: What is a Username?
A: A username is a unique set of characters created by you during the registration process. Each username must follow three simple rules:
Q: I forgot my username.
A: Just click “I can’t access my account” and then click “I forgot my username” and type in your email address. An email with your existing username will be sent to you.
Q: I forgot my password.
A: On the sign-in page, click “I can’t access my account.” Then type in your existing phone number and username and click the “Send me a password” button.
Q: I am still unable to login.
A: If you have made too many incorrect login attempts, your account may be temporarily locked as a safety precaution. To unlock your account, call our Member CARE Call Center at 918.610.0200.
Q: I need to change my username or password.
A: Once you are logged in, click on “My settings” on the top right of the screen. Click “Edit” next to the item you would like to change.
Q: I need to reset my debit and/or credit card PIN
A: You may call our Member CARE Call Center at 918.610.0200 to obtain a new debit/credit card PIN.
Q: My mobile device was stolen or lost.
A: Follow these steps:
Q: I can’t put my cursor in the field to set up phone number.
A: If you are using Internet Explorer 11, please download either Firefox, Safari, or Chrome internet browser and use that to access the Online Banking platform instead.