Offering More Flexibility and Control Over Your Finances.
- Pay your bills from your checking account to a designated payee (company, individual, or another financial institution) with a few clicks of a button.
- Automated Recurring Payments brings ease to paying your monthly bills.
- Integration with our Mobile Banking App delivers on-the-go convenience.
*You must be 18 year of age or older to use Bill Pay.
How to Start Using Bill Pay
Bill Pay FAQs
Q. How do I enroll in Bill Pay?
A. The first time you log into the Online Banking platform you’ll be prompted to enroll in Bill Pay. You can also enroll through the Online Banking platform by clicking the “billpay” tab and accept the terms and conditions.
Q. How do I set up a payee?
A. Click the “Billpay” tab and type in your desired payee’s name. Complete the new payee’s information and click “Add Payee.”
Q. How do I pay my bill?
A. Once your payee has been setup in Bill Pay, you will enter the payment amount and select a payment date. Then click the “Pay” button. Next, review your confirmed payment information.
Q. Why am I being asked to accept the Bill Pay terms and conditions again when I have already accepted them?
A. If you have not logged into online banking for more than 60 days, you will be asked to re-accept the Bill Pay terms and conditions. Once you have accepted the terms and conditions you may begin using your Bill Pay again.
Q. Where can I view my scheduled payment?
A. A list of scheduled payments is available under the “Billpay” tab and in the “My Payments” option.
Q. How will my payments be processed?
A. If the delivery method of payment is by check, the payment will be deducted from your checking account after the payee has processed your payment. If the delivery method for payment is electronic, the scheduled payment will be deducted from your checking account on the payment due date.
Q. How do I know if the transaction is going to be processed by check or electronically?
A. Once you have set up you Bill Pay, the icon to the left of the payment amount will indicate the payment type. Check icon = Check and “Lighting Bolt” icon = Electronic.
Q. Why can’t I schedule a transaction for today?
A. Bill Pay transactions are scheduled according to the selected payment date. Since processing takes some time, you have to schedule payments 1-4 days ahead of the due date—depending on your delivery method (electronic or check).
Electronic payments can be scheduled for the next business day if it is before 3:00 p.m. CST. If it’s after 3:00 p.m CST, they can be scheduled 2 business days in the future.
For checks, you can schedule for 3 business days in the future if you schedule before 3:00 p.m. CST or 4 business days in the future if it’s after 3:00 p.m. CST.
Q. Where do I find my confirmation number?
A. The confirmation number may be found within the Bill Pay history. You will also receive an email showing your Bill Pay confirmation number.
Q. How do I cancel a pending transaction?
A. Delete or edit a payment before the processing time – 3:00 p.m. Central time. If your transaction is already in process please contact the Member CARE Call Center at 918.610.0200.
Q. Where do I find my payment history?
A. Under the “Billpay” tab, click “history.”
Q. How do I view or pay my eBill?
A. Make a payment or view your eBill under the “eBills” tab within the “Payments” option.
Q. How do I send money to another person?
A. Go to the Bill Pay main page, then click in the “need to pay someone new” box, then click add. You can also send money using Popmoney.
Q. How do I set up Bill Pay alerts?
A. Click the “Billpay” tab, then click “Edit Reminders and alert preferences”. If you want to disable the alerts, you can do so by unchecking the check-mark box.
Q. I have a business account and Bill Pay is not working.
A. This may be a setting within our system that will need to be updated by a Member CARE specialist. Contact 918.610.0200 to correct this issue.