What is Card Management?
Card Management puts you in complete control of your Tulsa FCU credit, debit, or ATM card(s) with access 24/7 to temporarily deactivate a misplaced card, order a replacement for a lost or stolen card, or cancel an unwanted card completely—all from your computer or mobile device.
How to Access Card Management
- Log in to Online Banking
- Hover over the Additional Services tab
- Click Card Management
- Log in to Mobile Banking
- Tap the More button
- Tap Card Management in the list
Frequently Asked Questions about Card Management
What is the difference between temporarily deactivating a card and cancelling it?
If you misplace a card but expect that you will find it again soon, you can temporarily deactivate your card using Card Management. Temporary deactivation protects you because it ensures that the card will not work until it is reactivated using the Card Management app. This will give you time to find the card without worrying that it has been stolen or misused. Once you find the card, you can reactivate it using Card Management. If you do not find the card, you can use Card Management to order a replacement card.
What happens when I order a replacement credit or debit card?
When you order a replacement card through Card Management, within 7 – 10 business days you will receive a letter containing your new card. The letter will look very plain, so it’s a good idea to pay extra attention to your mail while waiting for your new card to arrive.
For Debit Card Set-Up: Call (855) 726.4885 to activate it and set up your new PIN.
For Credit Card Set-Up: Call 800-631-3197 to activate the card. Be sure to look out for the preset PIN number mailed to you in a plain envelope.
What happens to my card’s PIN if I order a replacement card?
If you’ve ordered a replacement debit card, the PIN will be set to a new number temporarily. This new PIN will not be mailed to you. Instead, you can set up your PIN by calling (855) 726.4885. Follow the voice instructions to complete these steps. You may change your PIN back to match the old PIN if you wish. You can also call the Member CARE Center at (918) 610.0200 or Toll-free at (800) 256.5626 and a Member CARE representative will assist in updating the PIN for you.
If you’ve ordered a replacement credit card, you will be mailed a new PIN. Once you’ve received that letter in the mail you can then call 888-886-0083 to select a new PIN.