Fraud Center
Data Breaches: What You Need to Know

With so many merchant data breaches in the news, we want you to know that Tulsa Federal Credit Union is ready to help if your personal or financial data is ever compromised. We take service to our members seriously and will do everything we can to ensure that action is taken – quickly – to help you avoid becoming a victim of identity or account theft.

Your credit union is subject to strong data security standards established by Congress and federal regulators. While data breaches can happen anywhere, we are ready with a plan designed to ensure the safety and confidentiality of your sensitive data.

Unfortunately, merchants and retailers aren’t subject to these federal requirements. Many of them follow their own data security standards, but the recent rash of data breaches shows that much more needs to be done. When it comes to protecting your personal information, every measure counts.

When your debit or credit card data is breached at retailer, the cost of card replacement or account reimbursement to you is typically paid not by the merchant where the breach occurred, but by your credit union.

We want you to know that in the event of any breach affecting your accounts, this credit union will always do what we can to make you whole. In the meantime, credit unions around the country are leading the effort to get Congress to pass legislation ensuring merchants and retailers meet a national standard for protecting any of your financial data they collect when you make a purchase. We hope you will support us in this effort.

While we can’t control what happens at merchants and retailers, we want you to know that Tulsa Federal Credit Union will do everything we can to assist you and your family if a breach does occur when you use your debit or credit card. You can always feel free to reach our member service department at (918) 610.0200.

 

Preventing Fraud

Listed below are some helpful sites that can provide information on how to prevent fraud.

The Internet Crime Complaint Center

Preventing Identity Theft

Activate Verified by Visa to protect you against unauthorized purchases when online shopping.

Visa Debit/ ATM Card

To report fraud contact Tulsa FCU immediately using any of the following methods:

Local Phone: (918) 610.0200
Monday – Thursday 8:00am – 5:30pm
Friday 8:00am – 6:00pm

After Hours: (800) 791.2525

E-Mail: reportfraud@tulsafederalcu.org

By mail: Tulsa Federal Credit Union
Attn: Member Services
PO Box 267
Tulsa OK 74101-0267

Tulsa Traditions Visa Credit Cards

Tulsa FCU offers a secure and confidential method for members to report acts of fraud. In addition to assisting members, the Fraud Hotline enhances the Credit Union’s risk management objectives and fraud protection efforts to help reduce losses.

To report fraud contact Tulsa FCU immediately using any of the following methods:

VISA: (800) 449.7728

Fraud (Falcon): (888) 918.7312

Member CARE Center: (918) 610.0200

Monday – Thursday 8:00am – 5:30pm
Friday 8:00am – 6:00pm

E-Mail: reportfraud@tulsafederalcu.org

By mail: Tulsa Federal Credit Union
Attn: Member Services
PO Box 267
Tulsa OK 74101-0267

Prepaid and Gift Cards

Tulsa FCU offers secure and confidential customer service to assist members with activation, registration, PIN updates, report Lost/Stolen card, etc.

General Purpose: (866) 760.3156
Relationship: (866) 901.8090
EMV/Travel: (855) 657.8588
Gift Cards: (866) 902.6082

With an EMV/Travel prepaid card is out of the country, they may call a local number if they are in one of the following countries:

COUNTRY
Belgium 0800-78373
Canada (855) 657-8588
France 0800-916588
Germany 0800-5894572
Ireland 800-760839
Italy 800-788938
Spain 95-034-4016
Spain (from mobile phone) 9009-41895
Switzerland 0800-563184
United Kingdom 08-082340879

Digital Security

Tulsa Federal Credit Union is dedicated to protecting your security and account information. We have installed the best of breed in security and intrusion software and firewalls to protect our members. We maintain physical, electronic and procedural safeguards that comply with federal regulations to guard your nonpublic personal information. Please visit our Digital Center for additional information.