February 8, 2022

FAQs: Brand Transition


Membership 

Who can be members at WeStreet Federal Credit Union?

  • Anyone who lives, works, goes to school, or worships in Tulsa, Cherokee, Creek, Mayes, Muskogee, Okmulgee, Osage, Pawnee, Rogers, Wagoner, or Washington County is eligible to be a member of WeStreet Credit Union. 

I was a member at Tulsa Federal; am I automatically a WeStreet member?

  • All Tulsa Federal members are members of WeStreet. You still enjoy exceptional customer service and product selection, just under a new name. 

Are the locations changing? What membership upgrades are happening?

  • All current locations will remain open but will receive some upgrades. There are no changes to your membership taking place. 

How does this benefit me? 

  • Companies don’t rebrand often, but it’s a big deal when they do. You get a front-row seat to witness the hard work that’s gone into the transition. Our team has worked hard to ensure it’s as easy as possible for our members and fun!

Did Tulsa Federal close? Am I still a member of Tulsa Federal?

  • Tulsa Federal has not closed but has changed its name to WeStreet Credit Union. If you were previously a member of Tulsa Federal, you are automatically a member of WeStreet. 

How do I change credit unions?

  1. Decide what benefits you’re looking for in an account
  2. Open an account at the new financial institution, which will likely require a minimum deposit.
  3. Make a list of subscriptions, payments, and services at your old bank
  4. Transition funds and charges to your new account
    1. Reschedule automatic payments and direct deposits
    2. Keep some money in your old account to cover the last charges
  5. Close your old account

Did my Tulsa Federal account close? Was it transferred?

  • No Tulsa Federal accounts were closed or transferred to different institutions. The credit union changed in name only; accounts will not be affected.

Savings

Is my money safe at the credit union?

  • WeStreet Credit Union is federally insured by NCUA. “Not one penny of insured savings has ever been lost by a member of a federally insured credit union.” The National Credit Union Administration (NCUA) insures deposits at participating credit unions up to at least $250,000 per individual depositor. To estimate how much your deposits are insured for, you can use the [Share Insurance Estimator](https://www.mycreditunion.gov/insurance-estimator) created by the NCUA.

Where does my money go during the transition?

  • Your money was not moved or taken from your account in any way. Our staff made all changes on the administrative side. 

Did my account number change?

  • Your account number did not change; it stayed the same.

 Checking 

Will the routing numbers change?

  • The routing number stayed the same. It is 303986261.

Do I need a new checkbook? 

  • You do not need a new checkbook; the current checks will continue to work until they expire, or it’s time to get new checks.

Will my old checks stop working? 

  • No, there are no changes to your checks.

Will my account balance stay the same? 

  • Yes, all account balances remain the same.

Will my account numbers change? 

  • No, your account number will stay the same.

Do I have to close my account?

  • No, you do not have to take any action on your account.

 Auto/Personal Loan

Will my payments for my loan change?

  • Your loan payment rate or other prior rates will not change due to the brand transition.

Mortgage/Home Equity 

Do I have a new lender for my mortgage?

  • No, we did not sell their loan. It’s the same company.

Are my mortgage payments changing?

  • No payments are changing.

Credit Card 

Will my card change?

  • Your card will continue to work, even if it says Tulsa Federal. We will not be reissuing new cards. You may purchase a new card or wait until the expiration date to receive a WeStreet card.

Will my card stop working?

  • Your card will continue to work as expected.

Where do I make my card payments?

  • You will make credit card payments. 

ATM/ITM

Where are WeStreet ATMs?

  • You can find any Transfund ATM here: https://www.transfund.com/locations. 

Where are WeStreet ITMs?

  • You can locate a WeStreet ITM here: westreet.org/locations.

Online Mobile Banking 

Will the app change? How will it change?

  • The app icon and layout will change to match the new brand colors. None of the features or processes will change. 

Do I have to download a new app?

  • You will need to update your app for the changes on your device.

Will my login to online/mobile change?

  • Your login credentials will not change. You can find the link to access online bill pay here.

Debit Card 

Will my card change?

  • Your card will continue to work, even if it says Tulsa Federal. We will not be reissuing new cards. You may purchase a new card or wait until the expiration date to receive a WeStreet card.

Will my card stop working?

  • Your card will continue to work as expected.

Do I need a new checkbook?

  • You do not need a new checkbook; the current checks will continue to work until they expire or it’s time to get new checks.

Will my old checks stop working?

  • No, there are no changes to your checks.

Will my account balance stay the same?

  • Yes, all account balances remain the same.

Will my account numbers change?

  • No, your account number will stay the same.

Do I have to close my account?

  • No, you do not have to take any action on your account.

Auto/Personal/Business Loan

Will my payments for my loan change?

  • Your loan payment rate or any other prior rates will not change due to the brand transition.

Who do I sign my loan payment checks to?

  • Loan payments can be made to Tulsa FCU or the new name. Either will be accepted and will not be denied.

What will happen with my Paycheck Protection Program (PPP) Loan with Tulsa Federal?

  • PPP Loans will continue to be serviced under the original terms of the loan agreement under the Tulsa FCU name.

Mortgage/Home Equity

Where do I send my mortgage payments?

  • Mortgage payments can be made the same way.

Do I have a new lender for my mortgage?

  • No. Your loan will not change or be sold.

Are my mortgage payments changing?

  • No. Your loan will not change.

Credit Card

Will my card change?

  • Your current Tulsa FCU card will continue to work. We will not be reissuing new cards. You may purchase a new card or wait until the expiration date to receive a new card.

Will my card stop working?

  • Your card will continue to work as normal.

Where do I make my card payments?

  • Credit card payments can be made the same way you’ve made them in the past.

Shared Banking

  • The Credit Union is a member of CO-OP Shared Branching.

Online Mobile Banking / Business Mobile Banking

Will the app change? How will it change?

  • The app icon and layout will change to match the new brand colors. None of the features or processes will change.

Do I have to download a new app?

  • You will need to update your app for the changes to take place on your personal device. However, the functionality and your accounts will not be affected if an update isn’t made immediately.

Will my login to online/mobile change?

  • Your login credentials will not change.

Debit Card

Will my card change?

  • Your Tulsa FCU debit card will continue to work. We will not be reissuing new cards. You may purchase a new card or wait until the expiration date to receive a new card.

Will my card stop working?

  • Your card will continue to work as normal.