March 16, 2020

Tulsa FCU Coronavirus Response & Updates

**Last Updated 3/23/20 at 7:30 a.m.**

As you may know, the Mayor of Tulsa has ordered all restaurant dining areas and bars to close temporarily because limiting person-to-person contact is one of the best ways to minimize the impact of the coronavirus on our community.

Out of an abundance of caution, we are introducing temporary changes effective tonight, March 17, 2020.

Access to branch lobbies is closed except for essential banking services. To visit a branch, call the contact number listed below to make an appointment. We have also expanded drive-thru services during this time. We believe these measures will allow us to continue providing you with the same great service while focusing on contactless banking options.

Branch Lobby Closure

At Tulsa Federal Credit Union, the health and well-being of our members, employees, and communities are of the utmost importance. To help stop the spread of the coronavirus, we have made the difficult decision to close our branch lobbies. If you need to access your safe deposit box or conduct any other essential banking services that cannot be delivered through the drive-thru, by telephone, through our ATM network or via mobile or online banking, please reach out to one of the branches below using the corresponding phone number to schedule an appointment.

Temporary Contact Phone Numbers for Each Branch:
Main – 918.921.2512
Skiatook – 918.921.2471
Downtown – 918.921.2341
Owasso – 918.921.2442
Claremore – 918.921.2483
Sand Springs – 918.921.2424
Jenks – 918.921.2403
Broken Arrow – 918.921.2704
Memorial – 918.921.2751

More Services Available at Drive-Thru

We are making most all branch services available at the Drive-Thru to help members and employees practice social distancing. Our staff will work to accommodate your needs and ensure that you receive the same great service through the window that you would in a branch. Some of our branch locations have an Interactive Teller Machine (ITM) rather than a traditional drive-thru window. See Drive-Thru ITMs for more.

Drive-Thru ITMs

Our Owasso and South Memorial Branches are equipped with drive-thru Interactive Teller Machines (ITMs) which can function like a standard ATM with added ability to video chat with a live teller. When you approach the ITM, you’ll be given the option to choose live video or simply insert your card for standard ATM services. ITMs can also dispense cash in exact amounts instead of the standard $20 denominations.

When you approach an ITM, you will see this screen with options to connect with a live teller or insert your card to use it like a standard ATM.

Reasor’s In-Store Branches Now ATM/ITM Only

Our in-store Reasor’s branches are moving to ATM/ITM services only until further notice because limiting contact in the smaller spaces is more difficult. Please explore our Online Banking, external ATMs, or Drive-Thru branch service options for more ways to bank during this time.

Current Loans in Progress

If you are in the process of closing a loan with Tulsa FCU and will need to sign documents in person, please reach out to your Tulsa FCU contact who has been working to make arrangements to schedule the signing. We will be able to make special accommodations to allow you to sign with minimal person-to-person contact.

Operational Measures

At this time we are monitoring the Center for Disease Control and Prevention’s (CDC) Interim Guidance for Businesses and Employers which includes things like practicing social distancing, frequent hand washing, routine environmental cleaning, and actively encouraging sick employees to stay home.

Bank without Visiting a Branch

We continue to encourage members to use Tulsa FCU Online & Mobile banking, ATMs, or the Drive-Thru rather than visiting a branch in person. Because of our temporary policy changes, most all your banking needs can now be handled without a branch visit.

Keep Your Information Safe

Remember, we will only contact you via the phone in response to being contacted by you first. Scammers often take advantage of people in difficult situations, and these times are no different. We will never reach out to you unprompted asking for confidential information such as your name, password, personal identification number (PIN), or other account information. See the Federal Trade Commission’s advice for consumers to protect yourself from scams.

We’re Here to Help

As always, deposits at Tulsa FCU are federally insured by NCUA, the National Credit Union Administration. During this difficult time, if you are struggling with anything related to your banking needs, please reach out to us at 918.610.0200. We are here to help.