Help with Registering for Online Banking

Frequently Asked Questions

 

Q: How do I register for the new Online Banking platform?

A: You can register for the new Online Banking platform at tulsafederalcu.org by clicking “Login/Register” on the homepage. Your username will be your Member ID # (Share Savings Account Number) and your starting password will be the last four digits of the primary account holder’s social security number. Once you login, you’ll be able to set a new password.

 

Q: Verification code is not working.

A: Make sure that the verification code you are using is a 6-digit numerical code.

If you are using a 6-digit code, your code may have expired. One-time verification codes expire after 10 minutes in order to ensure they are not misused. If your code is over 10 minutes old, you should request a new one by following these steps:

  • Go to tulsafederalcu.org and click “Login/Register”
  • Use your savings account number as your username and the last 4 digits of the primary account holder’s social security number as your password.
  • You will be prompted to request a new verification code via phone call, text message, or email and a box will appear where you should type the verification code once you have received it.
  • If you requested to receive the code via email, be sure not to close or navigate away from the browser window where you will be typing the verification code. Instead, open a new browser window to check your email.
  • Enter your verification code into the box provided.
  • If you are still having trouble getting the verification code to work, please call our Member CARE Call Center at 918.610.0200,

 

Q: I want to send the verification code to my phone, but the phone number saved in my account is no longer correct or I don’t have access to my phone right now.

A: Please call our Member CARE Call Center at 918.610.0200 and one of our support staff will be able to update your contact information for you.

 

Q: I received the verification phone call, but the system is responding “That is not a valid extension.”

A: Press the # Key

 

Q: What is a Username?

A: A username is a unique set of characters created by you during the registration process. Each username must follow three simple rules:

  1. It cannot be identical to your account number or your password
  2. It must be a minimum of 6 characters long
  3. It cannot contain only numbers, it must contain letters as well

 

Q: I forgot my username.

A: Just click “I can’t access my account” and then click “I forgot my username” and type in your email address. An email with your existing username will be sent to you.

 

Q: I forgot my password.

A: On the sign-in page, click “I can’t access my account.” Then type in your existing phone number and username and click the “Send me a password” button.

 

Q: I am still unable to login.

A: If you have made too many incorrect login attempts, your account may be temporarily locked as a safety precaution. To unlock your account, call our Member CARE Call Center at 918.610.0200.

 

Q: I need to change my username or password.

A: Once you are logged in, click on “My settings” on the top right of the screen. Click “Edit” next to the item you would like to change.

 

Q: I need to reset my debit and/or credit card PIN

A: You may call our Member CARE Call Center at 918.610.0200 to obtain a new debit/credit card PIN.

 

Q: My mobile device was stolen or lost.

A: Follow these steps:

  • Call your carrier to report the incident and cancel service to the phone/tablet.
  • Call our Member Care Call Center at 918.610.0200 to cancel your device’s access to the Online Banking platform.

 

Q: I can’t put my cursor in the field to set up phone number.

A: If you are using Internet Explorer 11, please download either Firefox, Safari, or Chrome internet browser and use that to access the Online Banking platform instead.