Data Breaches: What You Need to Know

With so many merchant data breaches in the news, we want you to know that Tulsa Federal Credit Union is ready to help if your personal or financial data is ever compromised. We take service to our members seriously and will do everything we can to ensure that action is taken – quickly – to help you avoid becoming a victim of identity or account theft.

Your credit union is subject to strong data security standards established by Congress and federal regulators. While data breaches can happen anywhere, we are ready with a plan designed to ensure the safety and confidentiality of your sensitive data.

Unfortunately, merchants and retailers aren’t subject to these federal requirements. Many of them follow their own data security standards, but the recent rash of data breaches shows that much more needs to be done. When it comes to protecting your personal information, every measure counts.

When your debit or credit card data is breached at retailer, the cost of card replacement or account reimbursement to you is typically paid not by the merchant where the breach occurred, but by your credit union.

We want you to know that in the event of any breach affecting your accounts, this credit union will always do what we can to make you whole. In the meantime, credit unions around the country are leading the effort to get Congress to pass legislation ensuring merchants and retailers meet a national standard for protecting any of your financial data they collect when you make a purchase. We hope you will support us in this effort.

While we can’t control what happens at merchants and retailers, we want you to know that Tulsa Federal Credit Union will do everything we can to assist you and your family if a breach does occur when you use your debit or credit card. You can always feel free to reach our member service department at 918.610.0200.

 

Preventing Fraud

Listed below are two helpful sites that can provide you with information on how to prevent fraud.

The Internet Crime Complaint Center: www.ic3.gov

Preventing Identity Theft: www.idtheft.gov

Reporting Fraud

Tulsa Federal CU offers a secure and confidential method for members to report acts of fraud. In addition to assisting members, the Fraud Hotline enhances the credit union’s risk management objectives and fraud protection efforts to help reduce losses. To report fraud members can contact member services using any of the following methods:

Local Phone: 918-610-0200

After Hours: 1-866-842-5208

(Phones are answered Monday – Friday, 9:00am – 4:30pm)

E-Mail: reportfraud@tulsafederalcu.org

By mail: Tulsa Federal Credit Union

Attn: Member Services

P O Box 267

Tulsa OK 74101-0267

Lost/Stolen Debit Card

To report your Tulsa Federal CU debit card as lost or stolen please contact Tulsa Federal CU immediately. During normal business hours (Monday – Friday, 9:00am – 4:30pm) call us at 918-610-0200. After business hours and on weekends and holidays call 1-800-791-2525.

Lost/Stolen Visa Credit Card

To report you Tulsa Federal CU VISA credit card as lost or stolen, please call 1-800-449-7728.  If you have been contacted by our fraud department (FALCON) regarding activity on your account, please call 888-918-7312.  These numbers are available 24 hours a day, 7 days a week.”